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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for visiting and shopping at reindeer website. Following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

All orders are processed within 2-6 business days. Orders are not shipped or delivered on weekends or holidays.

The shipping cost inside Cairo is : 45 L.E

The shipping cost to Alex is : 55 L.E

The shipping cost outside Cairo & Alex is : 65 L.E

RETURN & EXCHANGE POLICY

Last updated: July 08, 2020

Thank you for shopping at getreindeer.com.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy is maintained by the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Reindeer.

  • Service refers to the Website.

  • Website refers to reindeer, accessible from www.getreindeer.com

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Products were purchased in the last 7 days

  • The products are in the original packaging

  •  The Product isn't used or damaged

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods Through the same courier that shipped the product to you.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

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